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Speaking Skills: Dealing with Customers Quiz

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PROGRAM CATEGORIES

Grammar: Tenses

Grammar: Prepositions

Grammar: Sentence Structure

Grammar: Modal Verbs

Grammar: Verbs

Grammar: Articles, Nouns & Pronouns

Grammar: Adjectives & Adverbs

Grammar: Punctuation

Writing Principles: Organisation

Writing Principles: Functional Language

Writing Principles: Style & Tone

Writing Principles: Clarity & Modern

Writing Principles: Coherency

Writing Principles: Persuasiveness

Writing Principles: Best Practices

E-mail Templates: Internal Messages

E-mail Templates: External Messages

E-mail Templates: Sales

E-mail Templates: Marketing & Promotional

E-mail Templates: Sensitive Issues

E-mail Templates: Customer Service

E-mail Templates: Seeking Approval

E-mail Templates: Reporting

Speaking Skills: Meetings

Speaking Skills: Telephoning

Speaking Skills: Presentations

Speaking Skills: Negotiations

Speaking Skills: Networking & Socialising

Speaking Skills: Managing People

Speaking Skills: Dealing with Customers

Speaking Skills: Words, Expressions & Culture

Advanced Writing: Performance Appraisals

Advanced Writing: Reports

Advanced Writing: Minutes

Dept. Specific Templates: H.R. & L&D

Dept. Specific Templates: I.T.

Tips for Grammar

Tips for Writing

Tips for Speaking

Tips for Vocabulary

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